Terms & Conditions

1. Who we are

!Abridge is a product of Bluecase Ltd, registered in England & Wales (No. 16092999). Address: Great North Business Centre, 82 Great North Road, Hatfield, Hertfordshire, AL9 5BL. Contact: support@abridge.tax.

“We” means Bluecase Ltd. “You” means you, the person using !Abridge.

Our Privacy Policy explains how we handle your data and forms part of this agreement.

2. What !Abridge is (and is not)

!Abridge is Making Tax Digital (MTD) bridging software. It lets you submit your quarterly income and expense summaries to HMRC from your spreadsheet (Excel or Google Sheets) or by uploading a file on our website. You can also view your HMRC obligations and past submissions.

If you use our Excel add-in or Google Sheets add-on, you may also be subject to Microsoft's or Google's own terms, store rules, and technical requirements. Those third-party platforms are separate services that we do not control.

To help you map figures from your spreadsheet, our plugins may read the cells or ranges you select within Excel or Google Sheets. They use that local access to calculate the values you want to send to HMRC. We do not upload your full spreadsheet as part of that process; we only transmit the figures you choose to submit.

!Abridge is a bridge, not an accountant. We transmit the numbers you give us to HMRC, exactly as you provide them. We do not check, verify, or advise on your figures. If you are unsure about your tax affairs, please consult a qualified accountant or tax adviser.

You are solely responsible for the accuracy and completeness of the figures you submit. Once HMRC accepts a submission, it cannot be reversed through !Abridge. Please check your figures carefully before pressing submit.

All intellectual property in !Abridge (software, website, branding) belongs to us. Your subscription gives you a personal, non-exclusive, non-transferable licence to use it for your own tax compliance. Your data always belongs to you.

3. Your account and HMRC connection

Account

You must be at least 16, provide a real email address or phone number, and keep your login details secure. One account per person. By subscribing, you enter into a binding agreement on these terms.

Connecting to HMRC

To submit data, you authorise !Abridge to act on your behalf via HMRC's OAuth process. You sign in directly on the HMRC website — we never see your Government Gateway password. HMRC gives us a secure token, which we store encrypted on UK servers. You can revoke access at any time via your Government Gateway account or by contacting us.

HMRC also requires all MTD software to collect and transmit certain device information (IP address, timezone, browser type) with every submission. This is a legal requirement. Full details are in our Privacy Policy.

We may send service-related notices by email and, if you have provided a mobile number and enabled them, by SMS. These notices are part of the service and are not marketing messages.

4. Pricing, payment and guarantee

!Abridge is an annual subscription. The current price is shown on our website and includes VAT where applicable. Payments are processed by Stripe — we never see your card details. We may change our prices, but a new price only applies at your next renewal, and we will always tell you in advance.

Your subscription renews automatically each year. We will email you at least 14 days before renewal. Cancel before that date to avoid being charged again.

90-day money-back guarantee: if you are not happy with !Abridge for any reason within 90 days of your first payment, we will give you a full refund. No questions asked. Email support@abridge.tax.

The guarantee applies to your first payment only, not renewals (cancel before renewal to avoid charges). This guarantee is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

5. Cancellation

Cancel any time via account settings or by emailing support@abridge.tax. No hidden steps. Your access continues until the end of your paid period, and you can view past submissions for at least 12 months after that. Want your data deleted? Just ask (we must keep submission records for 6 years by law).

We may close your account if you seriously breach these terms (for example, fraud). We will explain why and, where possible, give you a chance to fix the issue first. If we close your account through no fault of yours, we will refund unused time pro-rata.

6. The service

We aim to keep !Abridge available at all times, but cannot guarantee uninterrupted access. !Abridge depends on HMRC's systems; if HMRC is down, we cannot submit on your behalf. We will let you know if we are aware of an HMRC issue.

Plugin features also depend on third-party platforms such as Microsoft Excel, Office.js, Google Sheets, and Google Apps Script. If those platforms are unavailable, changed, or impose technical limits, the related plugin features may be delayed, limited, or unavailable.

!Abridge is a new product. We have tested it carefully, but you may encounter occasional bugs. We fix issues quickly — please report problems to support@abridge.tax. We may update or improve the service over time but will not remove core functionality without reasonable notice and the option to cancel. Nothing in this section affects your statutory rights.

7. Acceptable use

Do not use !Abridge to submit information you know to be false, access another person's account or HMRC records, reverse-engineer or redistribute the software, or for any unlawful purpose.

8. Liability

This section sets out the limits of our responsibility. It does not affect your statutory rights under the Consumer Rights Act 2015.

We will provide !Abridge with reasonable care and skill, as required by law. You have statutory rights under the Consumer Rights Act 2015 for the service to be as described, fit for purpose, and provided with reasonable care. For more information, contact Citizens Advice (citizensadvice.org.uk).

We accept liability for loss or damage caused by our negligence or breach of these terms. We can never exclude liability for death or personal injury caused by our negligence, or for fraud.

Subject to the above, our total liability for all claims related to !Abridge is limited to the subscription fees you paid us in the 12 months before the claim.

We are not responsible for:

• The accuracy of your figures — you are responsible for the numbers you submit.
• HMRC penalties caused by incorrect data you provided or late submissions on your part.
• HMRC outages or delays that prevent or delay submissions.
• Indirect or consequential losses (lost profits, lost business), except where excluding them would be unfair under consumer law.
• Events outside our reasonable control — HMRC changes, internet outages, cyber-attacks on third-party infrastructure, natural disasters, pandemics, changes in law.

9. Changes to these terms

We may update these terms. For significant changes, we will email you at least 30 days in advance. If you disagree, cancel before the change takes effect for a pro-rata refund. Continuing to use !Abridge after the change means you accept the updated terms.

10. Complaints

Email support@abridge.tax. We aim to resolve complaints within 14 days. If you are not satisfied, contact Citizens Advice for guidance, or take legal action.

11. Legal

This agreement is governed by the laws of England & Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and your local mandatory consumer protection laws apply where they give you greater protection.

If any clause is found unenforceable, the rest stays in effect. Not enforcing a right on one occasion does not waive it. You cannot transfer your account without our permission. We may transfer our obligations (for example, if the business is sold) but will notify you and preserve your rights. No third party has rights under this agreement (Contracts (Rights of Third Parties) Act 1999). These terms, our Privacy Policy, and the pricing shown at purchase are the entire agreement between us.