Account & Billing
Manage your subscription, invoices, and settings.
Manage your Abridge subscription, billing details, and personal profile settings. This category contains self-service guides to help you perform common administrative tasks. Learn how to update your credit card or payment details securely, download current and historical invoices or VAT receipts for your records, manage team member permissions, change your notification preferences, or cancel your active subscription if your business requirements change.
Updating payment details
This section is being drafted. Contact support if you need help with this topic now.
Downloading invoices
This section is being drafted. Contact support if you need help with this topic now.
Cancelling your subscription
How to cancel (Self-Filer)
- Open Settings in the Abridge app.
- Under Subscription, choose Cancel subscription (not Manage billing).
- Tell us why you're leaving — this helps us improve.
- You may be offered a stay-and-save discount; decline it to continue.
- Confirm Yes, cancel at period end.
Your plan stays active until the end of your current billing year. You can Undo cancel from Settings before that date.
Manage payment method or invoices
Use Manage billing to update your card or download invoices in the Stripe customer portal. That is separate from cancelling.
Practice / accountant-managed clients
If your plan says billing is managed by your accountant, contact your practice — they own the subscription.
Delete your account
To permanently remove your data, go to Settings → Data & privacy → Delete my account, or visit /data-export. Deleting your account also stops Stripe billing.
Didn't find your answer?
Our UK-based support team is happy to help.